At Droneracing.company, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with your drone item, please review our return policy below:

• Timeframe: Items must be returned within [30/60] days of receipt.
• Condition: All items must be in their original condition, unused, and in their original packaging.
• Non-Returnable Items: The following items are non-returnable:
  • Opened batteries
  • Custom or personalized items
  • Items marked as final sale

  

Request a Return: To initiate a return, please contact our customer service team at [email protected].

1. Return Authorization: You will receive a Return Authorization Number (RAN) that must be included with your return shipment.
2. Shipping the Item: Carefully package the item and include all original materials. Return shipping costs are the responsibility of the customer unless the return is due to a defective item or an error on our part.
3. Refund Processing: Once we receive and inspect the returned item, we will process your refund within [X] business days. Refunds will be issued to the original payment method.

If you would like to exchange your item for a different model or size, please follow the return process outlined above and then place a new order for the desired item.

• Personal Information: We collect personal details such as your name, email address, shipping address, and payment information when you make a purchase.
• Usage Data: We may collect information about how you use our products, including usage patterns and preferences.

• Order Processing: To process and fulfill your orders.
• Customer Support: To respond to your inquiries and provide customer support.
• Improvement: To analyze usage data to improve our products and services.
• Marketing: With your consent, to send you promotional materials and updates.

We do not sell or trade your personal information to third parties. We may share your information with trusted partners to assist in processing your orders or conducting our business, under strict confidentiality agreements.

For any questions regarding our return and privacy policies, please contact us at [email protected].